VinFast rolls out the "Non-stop service network"

Accordingly, from March 15, 2023, all VinFast's corporate-owned service workshops in Vietnam will operate continuously from 8 AM to 9 PM daily, including Sunday.

Instead of operating from 8 AM to 5 PM from Monday to Saturday, with daily afternoon breaks and Sundays off, VinFast is rolling out the "Non-stop service network" from March 15, 2023, with three additional operational criteria: no days off - no afternoon breaks - continuous service from morning to evening.

Customers can have their vehicles serviced, repaired, and maintained at any time from 8 AM to 9 PM on all days of the week.

The adjustment applies to all VinFast's service workshops nationwide from March 15, 2023.

The increase in service time from 48 to 91 hours/week without interruption will ensure that VinFast's customers can have their vehicles serviced more flexibly and conveniently, a growing need considering VinFast's rapidly increasing market share within the country.

In addition to the "Non-stop service network", VinFast also provides a unique "24/7 Mobile Service" in Vietnam, including Mobile Repair, Mobile Charging, and 24/7 Rescue, ready to support customers anytime, anywhere.

VinFast has also officially implemented the "Non-stop Global Repair and Consulting Center" on a global scale. The center has qualified experts on call for 24-hour shifts to promptly advise and provide technical support for service workshops in international markets where VinFast cars are present.

The simultaneous deployment of the "Non-stop service network", "24/7 Mobile Service", and "Non-stop Global Repair and Consulting Center" are drastic steps towards outstanding customer service. This move boldly demonstrates VinFast's commitment to its customers and its core values of high-quality products, reasonable pricing, and outstanding after-sales services. Specifically, excellent customer experiences, a pinnacle of Asia-inspired dedication to customer and professional service, is one of VinFast's competitive advantages, and it affirms the brand's key "Customer-Centric" philosophy.

VinFast is the only car manufacturer in Vietnam and the first all-electric automotive company in Southeast Asia. The company has a diverse range of electrified vehicles, including cars, motorcycles, and buses, a comprehensive ecosystem including vehicle factories, battery factories, and a nationwide charging network of 150,000 charging points. VinFast is also the automotive company with the largest retail and service networks with 89 locations, covering 63 provinces and cities throughout Vietnam.