Samsung: a fireproof box for Note 7 returns
(VNF) - Samsung Electronics Co. Ltd is sending fireproof boxes and protective gloves to customers returning potentially explosive Galaxy Note 7 phones.
The return package includes a static shielding pouch, an OEM replacement box, an inner box around 'that' box and, finally, a large, outer thermal protective box that houses the rest of the packages. To top it all off, the company includes a pair of rubber gloves, presumably to help you safely handle the defective device.
The company has permanently halted production of its Galaxy Note 7 smartphone less than two months after launch following reports that some batteries caught fire. Reports that some replacement models also went up in smoke were an additional blow to Samsung’s brand and financial outlook.
Samsung in a statement said it was sending the fireproof return kit to customers who bought the Galaxy Note 7 phone on its website.
A YouTube video by Android developer news site XDA Developers on October 11th showed a “return kit,” including a fireproof box with a “forbidden for transport by aircraft” warning and blue gloves to handle the device.
On the outside of the box, a message clearly states that the package isn't permitted on airplanes: Damaged/defective lithium ion battery, forbidden for transport by aircraft, ground and vessel shipment only. (Photo: YouTube)
The thermally insulated outer box that has ceramic fiber paper lining has two smaller boxes within it and a static shielding bag, the video showed. The packaging also inspired mirth.
U.S. wireless carriers described getting similar materials to return the phones.
Sprint Corp spokeswoman Laura Lisec said retail employees had been told to remove phones from packaging, power them down and secure them in the heat-proof boxes. Sprint phones nationwide are being consolidated at a warehouse in Illinois before being forwarded to Samsung.
Shippers, meanwhile, are taking their own precautions. The U.S. Postal Service, FedEx and UPS said they would not ship the phones by air, consistent with U.S. regulation. But FedEx will only take phones returned to stores, not from inpiduals directly./.
The return package’s instructions. (Image: XDA-DEVELOPERS.COM)
Compiled by VNF