Ma is a true rags-to-riches story. He grew up poor, failed his university-entrance exam twice, and was rejected from dozens of jobs, including one at KFC, before finding success with his third internet company, Alibaba.
Jack Ma — born Ma Yun — was born on October 15, 1964, in Hangzhou, located in the southeastern part of China.
Ma's story starts in Hangzhou, China, a city of 2.4 million people near Shanghai, where he was born in 1964 to parents who made a living as professional ping tan performers (a traditional style of storytelling and ballad singing).
"I was scrawny when I was young, but I was a terrific fighter," Ma recalls in "Alibaba," a book by Liu Shiying and Martha Avery. "I was never afraid of opponents who were bigger than I."
Although he got into fights with classmates — he was teased for his size — he turned on the charm when it came to foreign tourists. He used to go to a local hotel every day so that he could meet people and learn English. He also bought a radio so that he could listen to the English broadcast every day.
Despite how well he took to learning another language, he never excelled at math. Low marks on the mathematics portion of China's college entrance exam caused him to fail twice.
Finally, after rigorous prep for his third try at the test, he passed, and eventually graduated from Hangzhou Teacher's Institute in 1988. He says that he was rejected for a number of jobs — including a manager position at Kentucky Fried Chicken — right after he graduated.
However, he eventually became an English teacher, making about $12 a month at a local university.
During China's export boom, Ma ended up starting a translation company, which would ultimately lead him to visiting the United States for the first time in 1995 where he discovered the Internet.
China Pages, his first attempt at an internet business, was ultimately frustrating. Ma was pressured into a joint venture with China Telecom and ultimately lost control of the company, according to The New York Times.
At the World Economic Forum in 2016, Jack Ma revealed he has even been rejected from Harvard — 10 times!
But Ma was determined to try again. In 1999 — as Internet fever was hitting Wall Street in the U.S. — Ma corralled 17 friends into his apartment. The team set to work building their own online marketplace.
The site, Alibaba.com, let exporters post product listings that buyers could browse, and it started to attract members from all around the world. By October 1999, the company had raised $5 million from Goldman Sachs and $20 million from SoftBank, a Japanese telecom company that also invests in technology companies.
Footage from those early days (which you can see in "Crocodile in the Yangtze") reveal Ma as a captivating speaker who could make his big dreams infectious. Even as the team began to grow, Porter Erisman — the creator of the documentary and an early Alibaba employee — says it felt more like a close-knit family. Ma motivated the team by creating an ethos of being a scrappy little company ready to take on giants.
"We will make it because we are young and we never, never give up," he says on tape to gathering of employees.
He made bold claims to the press about how fast the company would grow, at one point telling Erisman that if the company wanted to get some free advertising, they had to say some crazy things.
With a love of performance (probably inherited from his parents), Ma also helped create a quirky, fun atmosphere at the company. When Alibaba first became profitable, Ma provided every employee with a can of Silly String to go wild with. When the company decided to start Taobao, its eBay competitor, in the early 2000's, he got the team working on it to do handstands during breaks to keep their energy levels up.
Even today, Alibaba hosts an annual talent show every year in an enormous stadium that gets employees rehearsing for weeks. Ma has blessed hundreds of newlywed Alibaba employees in wedding attire during an annual ritual, according to The Wall Street Journal.
Of course, he wasn't without mistakes in those early days. The company grew very fast but was burning through cash, and in 2001 Ma had to lay off his entire international staff. Erisman can remember a phone call after Ma had decided to close Alibaba's U.S. office, where Ma was questioning himself, wonder whether or not he was a bad person.
Ultimately though, it was Ma's willingness to take risks and his dedication to creating a website that catered to the needs of China's citizens — many of whom were just discovering the Internet — that helped the company beat eBay in China in the mid-2000's. Taobao is now one of the top twenty most-visited websites globally, and, combined with another Alibaba site, Tmall, it had a total transaction volume of $240 billion in 2013.
Alibaba Group Executive Chairman Jack Ma looks back at a giant electronic screen showing real-time sales figures on the "Singles' Day" online shopping festival.
Ma stepped down as the CEO of the company in 2013. The new CEO is Johnathan Lu, who had previously been the company's senior vice president.
"I thought it would be easier when I stepped down from CEO," he told The Wall Street Journal, "But now I'm finding out being a chairman, if you want to be a good chairman, is much busier than being a CEO."
After the company filed for its IPO, Ma wrote a letter to Alibaba employees, which was printed by The Wall Street Journal. In it, Ma tells the team that there is "unparalleled ruthlessness and pressure" ahead, but that the company can overcome it by sticking to its original mission and culture.
Here's a nugget from the letter: "We know well we haven’t survived because our strategies are farsighted and brilliant, or because our execution is perfect, but because for 15 years we have persevered in our mission of 'making it easier to do business across the world,' because we have insisted on a 'customer first' value system, because we have persisted in believing in the future, and because we have insisted that normal people can do extraordinary things."