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Zalo account of National Hotline 111 on Child Protection and Human Trafficking Prevention debuts

November 06, 2020 | 08:26

World Vision International in Vietnam has collaborated with the National Hotline 111 – Ministry of Labour, Invalids and Social Affairs (MoLISA) to develop the application to connect and synchronize the Zalo account – the website and the database of the National Hotline 111, to increase outreach to child protection and trafficking victims and at risk groups.

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Zalo account of National Hotline 111 on Child Protection and Human Trafficking Prevention debuts
Logo of the National Hotline 111 on Child Protection and Human Trafficking Prevention

Zalo is one of the most popular application for communication with 50 million users in Vietnam and 100 million users in the world. The application is quite friendly with many free functions such as video call, sending images, GPS…Thus Zalo has huge potentials in connecting with victims to promote awareness raising, reporting, identification, protection and counselling for repatriation in the case of trafficking victims.

Promoting communication on child protection issues and reporting through the 111’s Zalo account will contribute to the child protection program’s objectives, including: increased knowledge of children, parents, community on child protection issues, child injury prevention and related policies; increased accessibility to child protection services, especially for most vulnerable children; strengthened evidence on the impact of the 111’s Zalo account on communication and reporting to advocate the government.

The official Zalo account of the National Hotline 111 on Child Protection and Human Trafficking Prevention has officially launched, which will update Zalo users with information on child protection, trafficking prevention as well as providing them with timely support and counseling on labor migration.

It is part of the project “Tackling Modern Slavery from Vietnam", an inter-agency programme for behaviour change, access to justice and reintegration support” funded by the UK government, is led by the Vietnamese Ministry of Public Security, and implemented by the three organizations: International Organization for Migration (IOM), World Vision Vietnam and British Council.

The project goal aims at addressing human trafficking from Vietnam to the UK, focusing on the five provinces Hai Phong Quang Ninh, Nghe An, Ha Tinh, Nghe An, Quang Binh, where the number of potential victims are high. The project interventions cover research, awareness raising, community mobilization, capacity building for local government and services, victim support.

Zalo account of National Hotline 111 on Child Protection and Human Trafficking Prevention debuts
World Vision Vietnam conducted an in-depth training on policies to support human trafficking victims/people at risk of being victims for the 111 Hotline counselors and officials from related departments/agencies in four provinces. Photo courtesy of the organization

Within the framework of this component, World Vision Vietnam promotes collaboration with organizations in the UK to provide online or tele-counselling to identify victims and potential victims abroad; supports victim’s repatriation, identification and verification procedures, thus to increase the number potential victims who access information and are protected from the risks of modern slavery including trafficking in person.

The organization also connects with public security agencies, the national hotline, social protection services to support potential victims.

Last week, in Hanoi, World Vision Vietnam also conducted an in-depth training on policies to support human trafficking victims/people at risk of being victims for the 111 Hotline counselors and officials from related departments/agencies in four provinces where the “Tackling Modern Slavery in Vietnam” project is implemented, including Nghe An, Quang Binh, Ha Tinh and Quang Ninh.

The training allowed participants from different backgrounds to understand the roles abd responsibilities of the departments/agencies where they work and the cooperation mechanism between them, in order to provide the most effective support to the victims of trafficking and those who are at risk of being victims./.

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Hannah Nguyen