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The northern province of Quang Ninh leads in the Public Administration Reform Index 2019 (PAR INDEX), according to the Government Steering Committee for Administrative Reform at a teleconference in Ha Noi on May 19, 2020. (Photo: VGP)

In the category of provinces and centrally-governed cities, Quang Ninh continued to lead the index with 90.09%, followed by Ha Noi with 84.64%.

The province also topped the Satisfaction Index of Public Administration Services (SIPAS) which measures the quality of public service delivery through feedback from citizens and organisations.

The results were announced on Tuesday by the Government’s Steering Committee on Public Administration Reform. Deputy Prime Minister Truong Hoa Binh, head of the committee, chaired the announcement online.

The PAR Index 2019 looked at 17 ministries and ministerial agencies excluding the Public Security Ministry and Government Office.

Public administration reforms at the Committee on Ethnic Minority Affairs and the Government Inspectorate were also assessed but not rated together with the other ministries and agencies.

The SIPAS was measured at provincial/municipal People’s Committees in all 63 provinces and cities in the country.

Ministries, agencies, cities and provinces self-assessed their performances in public administration reform. About 20,000 State officials, employees at ministries and localities and over 33,000 citizens and representatives of organisations gave their feedback for the survey, reported the VNS.

The Mekong Delta province of Dong Thap ranked third, achieving 84.43%, up 0.72% while the northern city of Hai Phong and the southern province of Long An was placed fourth and fifth with 84.35% and 84.33%, respectively.

The southern province of Ben Tre occupied the lowest position with 73.87%.

The average point of provinces and cities is 81.15%, the highest figure recorded over the recent four years. The gap of administrative reform index between Quang Ninh Province and Ben Tre Province is 16.22%, which has been remarkably narrowed compared to the previous years.

The Red River Delta and Southeast are the two regions recording the highest average point with 82.95% and 82.02%, respectively.

These positive outcomes were attributed to the breakthroughs in some contents of the administrative reform in the Master Program on State Administration Reform in the 2011-2020, said the Ministry of Home Affairs.

Regarding the 2019 Satisfaction Index of Public Administration Services (SIPAS), three localities topping the list are Quang Ninh, Hai Phong and Ca Mau while three showing the lowest satisfaction are Binh Thuan, Dak Lak and Cao Bang, as per the report on the news.chinhphu.vn.

The SIPAS index aims to provide objective assessment on the quality of public service supply serving for people and organizations of State administrative agencies, which are based on feedback of people and organizations.

The index assesses service quality based on five criteria: access to services, administrative procedures, civil servants, service outcomes and complaint settlement.

This is the third year SIPAS has been launched nationwide. In 2019, 41 out of the 63 localities recorded higher score in SIPAS while 22 scored lower.

People apply for services at the Public Administration Services Centre in the northeastern province of Quảng Ninh. — VNA/VNS

According to the Ministry of Home Affairs which produced the PAR Index, the average index across the country in 2019 was 81.15 per cent, the highest rate in the last four year.

The gap between the two provinces at the top and bottom positions narrowed and 62 provinces and cities improved compared to the results from 2018.

Provinces in the Red River Delta and southeastern provinces had an average index of 82.95 per cent and 82.02 per cent, respectively, higher than those in other parts of the country.

Among the 17 ministries and agencies ranked in the PAR Index 2019, the State Bank of Vietnam led with an index of 95.4 per cent. This is the 5th time the credit institution has earned first position on public administration reform.

The Ministry of Finance was ranked second with an index of 94.77 per cent, while the Ministry of Justice ranked third on 90.12 per cent.

The Ministry of Transport was last for the second consecutive year with 80.53 per cent in 2019 following the 75.13 per cent it scored in 2018.

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